Version 2026-09-11 · Effective September 11, 2026
HouseCleaner (including housecleaner.com.br, admin.housecleaner.com.br and the mobile app) is operated solely as a digital listing and meeting place. It lets people looking for household and related services (“Clients”) find independent professionals or companies (“Providers”). HouseCleaner, its partners, officers, staff, affiliates and licensors (together, “we”, “HouseCleaner” or the “Operators”) do not perform the advertised services, do not employ Providers, do not represent Clients and do not take part in performing any job.
Profiles, scheduling screens, chat and similar features only help people get in touch. The legal and commercial relationship for the actual service exists solely between Client and Provider. There is no employment, mandatory brokerage, mandate, partnership or agency between HouseCleaner and users, nor between HouseCleaner and the Provider for the Client’s benefit.
HouseCleaner does not receive, hold, transfer or process payment for the job between Client and Provider. Price, deposits, materials and tips are agreed and settled directly by the parties, at their own risk. In-app or website subscriptions (for example to list a Provider profile) pay only for platform access, never for the cleaning job itself. A price shown on the platform is not a guarantee, escrow or our responsibility for the work.
We do not continuously verify identity, criminal records, tax status, insurance, skill, health or reliability. Badges, ratings and profile text are informational and may be wrong or outdated. Clients must do their own checks before giving access to a home. Providers must assess the site and may refuse unsafe work. HouseCleaner does not guarantee that any job will occur or any particular result.
Client and Provider alone decide scope, price, date, cancellation, keys, materials and payment. Each is responsible for their own taxes and legal duties. If a Provider uses helpers, the Provider alone is their employer or contractor. HouseCleaner is not the hiring party and has no joint or subsidiary liability for the job.
Use of the platform may lead to in-person meetings. Users assume all resulting risks, including theft, property damage, accidents, injury, no-shows, poor work and disputes. We recommend (without creating any duty on us) that parties identify themselves and record what was agreed.
Claims, refunds, rework or cancellations must be resolved directly between Client and Provider. HouseCleaner is not an arbitrator, insurer or guarantor. We may, at our sole option and without obligation, limit an account; that is not a decision on the merits and creates no duty to compensate anyone.
To the fullest extent permitted by Brazilian law, HouseCleaner and the Operators are not liable (in contract, tort or otherwise, jointly or subsidiarily) for acts of users or third parties; quality or legality of services; lost profits, moral damages or data loss; network or hosting failures; or user-generated content. If any liability is nonetheless found, it is capped at the lesser of amounts actually paid to HouseCleaner in the prior 3 months and BRL 200. If the user never paid HouseCleaner, the cap is zero, except for non-waivable consumer rights that apply only to the platform relationship — not to the Provider’s job.
The user will defend and indemnify HouseCleaner and the Operators against claims, damages, costs and legal fees arising from their use of the platform, any job arranged through it, breach of these Terms or the law, or disputes with another user. This duty survives account closure.
Users must be 18+ and provide true data. Fraud, spam, harassment, illegal content, child exploitation and abuse of the service are forbidden. We may refuse, suspend or delete accounts and content at any time without compensation. Users are responsible for their password and account activity.
User photos and text remain theirs, but they grant HouseCleaner a free, worldwide licence to display that content on the platform. The HouseCleaner brand, layout, code and databases belong to the Operators.
The platform is provided “as is” and “as available”. We may change or discontinue features. A new Terms version applies from its stated date. Continued use or an in-app/site acceptance is agreement. If you disagree, stop using the platform and you may delete your account.
Personal data is handled under Brazilian Law 13.709/2018 (LGPD). Contact details may be shown to another user as needed to arrange a meeting (for example in chat).
These Terms are governed by the laws of Brazil. Consumers dealing with the platform may use their home forum where the CDC so requires; otherwise the courts of São Paulo/SP. Nothing here limits non-waivable statutory rights.
Contact: housecleaner.com.br or the email in the app. By checking the box at sign-up, or confirming the in-app/site dialog, you confirm you have read these Terms, understand that HouseCleaner is not a party to the cleaning job and does not handle job payments, and you accept the risks of dealing directly with the other user. Version 2026-09-11 — effective September 11, 2026.